Shipping policy
Shipping policy
This shipping policy explains how Looby Doo operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Please read this shipping policy together with our terms and conditions (https://loobydoo.com/pages/terms-of-use) to familiarize yourself with the rest of our general guidelines.
*USA & International Orders* We are unable to serve and process orders for delivery outside of Canada for the time being due to unexpectedly high customs and tariff costs
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping orders over $250. This excludes Sale periods and Archive products.
Flat Rate Shipping
To ensure affordability and simplicity in our shipping process, we provide a flat rate for all our shipping based on weight.
Shipping Methods
We offer a variety of shipping options to suit the needs of our customers:
- Standard (within Canada): 3 to 8 business days
- Express (within Canada): 2 to 4 business days
We strive for a swift preparation process and orders are typically processed and dispatched within 1-5 days so that customers can receive their items promptly. During Sale periods, please expect small delays in processing time due to high volumes.
Please refer to our Shipping & Returns page (https://loobydoo.com/pages/shipping-and-returns) for more shipping details.
In-store pickups
We offer a convenient local pickup option for those who prefer to collect their orders in person. It is designed to provide a fast and efficient way for local customers to receive their products without waiting for home delivery.
Orders are typically ready for pickup within 2-5 days. When store transfers are required, please expect slightly longer wait times. Please wait for the confirmation email before coming to the store to pick up your order.
After receiving confirmation, come in to pickup your order anytime during our open hours.
On arrival at the pickup location, customers are requested to present their order confirmation. This process helps to ensure that orders are safely and accurately handed over to the right person.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our team is always available to assist with any changes to your order.
Returns and Exchanges
If you have any questions about refunds, returns or exchanges, please review our refund policy (https://loobydoo.com/pages/shipping-and-returns).
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
- hello@loobydoo.com
This document was last updated in March, 2026